Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Nous acceptons les retours, quatorze jours apres achat et nous l'acceptons si la piece apparait comme neuve.

For costumed orders, we reserved ourselves the right to refuse the return as the law allows us to do so.

Nous nous reservons le droit de refuser les retours de commandes speciales, faites pour un client sur sa demande comme la loi l'indique.

Nous nous reservons le droit d'annuler une commande et de la rembourser.

We reserve ourselves the right to cancel an order and to refund it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that the shipping cost won't be included in the refund.

To start a return, you can contact us at contact@tendreunbijou.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Les droits de douanes sont a la charge du client et ne sont pas inclus dans le prix d'achat.

Customs fees are at the customers charge and are not included in the purchase price.

You can always contact us for any return question at contact@tendreunbijou.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Nous n'acceptons pas les retours sur les dommages infligés aux pierres précieuses. Les commandes spéciales et les cartes cadeaux ne peuvent être remboursées.

Unfortunately, we cannot accept returns on sale items, gift cards or special orders. Also, damages on gemstones cannot be refunded.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Garantie / Warranty

Vos bijoux sont garantis 1 an à partir de la date de la commande. Les dommages causés sur les pierres précieuses ne sont pas garantis.

We stand behind the quality of our merchandise and are happy to provide repairs due to manufacturing issues free of charge for one year from the date of purchase from our online store. After one year, repairs changes may incur. Elective repairs, such as ring resizing or chain lengthening typically involve a charge when they are possible. They are repaired at the owner's expense plus the shipping charge.